Communication Options

Conflict Management Skills

Many people feel threatened by conflict. Differences and disagreements are inevitable but when handled skillfully, they can be constructive. Those who have a map for handling conflict often feel more confident when differences arise.

In this training participants learn to:

assess their own specific conflict style
understand different conflict styles and their uses
apply essential communication skills to conflict situations
distinguish between interests and positions when negotiating
find common goals when negotiating
identify four goals present in any conflict

Participants will leave this training with greater confidence and skills for handling conflicts productively.

Prerequisite: Essential Communication Skills Module